Selling Successfully (Your One-Stop Resource for Setting Up, Managing and Marketing)



You, Ruby Lane's shop owners, are knowledge leaders in your industries. With shops adding thousands of items daily, we rely on your expertise to help maintain the high quality standards that have become synonymous with Ruby Lane.

It is vital to the continued success of your shops and Ruby Lane that shoppers find true antiques, vintage collectibles, fine art and jewelry items throughout the site. When inappropriate or misrepresented items are listed for sale, it negatively impacts the entire site, and more importantly, your shops. By helping to keep the site free of such items, shop owners are truly helping themselves!

When you see an item on the site that that is incorrectly listed, or does not belong, there is no need to email Ruby Lane Customer Support. Instead, make use of your flagging privileges! Ruby Lane shops that have been open for at least 6 months have the ability to anonymously flag an item. Since such a large part of quality control rests on shop owners, we encourage you to actively participate in the flagging process and do your part in maintaining the caliber of the site. It is largely by the keen eyes and flagging efforts of shop owners, along with on-going reviews by Ruby Lane staff, that we have become the trusted online destination that we are today.

The flagging system was designed to be constructive, and is intended to simply point out to shops when an item does not meet Ruby Lane guidelines, or might not be accurately represented. Dependable representation is crucial since buyers cannot personally examine items. It is our hope that the flagging process will encourage fellow shop owners to carefully before choosing to offer items in a category that they do not understand well.

Working together to maintain the integrity of listed items will ensure that Ruby Lane remains a site where customers can buy with confidence and shop owners can sell with pride!

Your Ruby Lane Team